If you are not 100% satisfied with your purchase, you can return your item(s) within 7 days of purchasing in-store or 14 days for online orders upon receipt of your order. All items returned to us must be un-used and in their original packaging with your receipt. We cannot offer any refund, exchange, or gift card without original receipt and criteria being met. Please note that all items purchased online are opened, pre-checked, and re-sealed to ensure the product is not faulty before being dispatched. 

Damaged goods purchased must be reported to us by phone or email within 7 days of receipt for in-store and online purchases.

In Store Returns

Items purchased online are eligible for in store returns to any of our stores. Customers are asked to have their order number and order confirmation email present at the time of return. Please note that without an order number or order confirmation email, we will not be able to process a refund. Refunds for online orders will automatically be processed through our online store system using the payment method given at checkout, no cash refunds will be given. In order for a refund to be processed for items purchased in store, the person named on the card and the card which the purchase was made must be present along with the original receipt. If the cardholder and payment card is not present we will then offer the refund on a Giftworks gift card. We cannot accept any returns for items purchased in store without its receipt. Refunds for both in store and online purchases will be processed on the day the item is returned. The card issuing bank may then take 3-5 working days to credit your account. Please note we are unable to process refunds to your PayPal account at our stores. 

Postal Returns

If returning items to us through post, we recommend that you use a tracked postal service. Once your parcel is received and reviewed it can take 3-5 working days for your refund to be processed from the day we receive your item. The card issuing bank or PayPal may then take a further 3-5 working days to credit your account. Please allow 14 days from the date of return to receive your refund from Giftworks. In the unlikely event that you are not refunded in time, please contact our customer services team on (091) 534900. Please note that we must be informed by email before a postal return is made. If we have not been informed of your postal return, it may delay your returns process. Your returns should be posted to the following address: Giftworks, 121A Eyre Square Centre, Galway, Ireland, H91D30A

Gift cards cannot be exchanged for cash. This does not affect your statutory rights.

Cooling Off Period

If you have purchased products from the website and if you decide to cancel your order, you must advise us within 14 days, beginning on the day after you received the products. You can email our Customer Service on hello@giftworksstore.com stating your wish to cancel your contract and quoting your order reference number. You can also inform us in writing at the following address: Giftworks, 121A Eyre Square Centre, Eyre Square Galway, Ireland. You will be responsible for any cost incurred or risk in returning products. If you fail to inform us within the 14 day period you will not have a right to cancel the contract and return the products. The does not affect your statutory rights. 

Order Online, In Store Collection

We offer an order online and collect in store service. If an item has been purchased online, you will receive an email when the item is ready for collection in your preferred store. Your item will not be ready for collection until you receive an email from us stating otherwise. You will have 7 days from the day after you receive the email stating your item is ready for collection to pick up your item. If the item is not collected within the 7 calendar days, a refund will automatically be processed back to the original form of payment. A refund confirmation email will be sent once the refund is processed. When picking up your item, please have your confirmation email and your order number at hand. Please note returns for in store collections must be made within 7 days starting on the day of collection to be eligible for a refund. You will be offered an exchange or credit note up to 14 days from the day of collection. After 14 days has passed since the day of collection, we will not be able to accept the return. 


Although we do accept returns on most of our products, there are some items that we cannot accept returns on. Any items that are not fit for resale upon return cannot be refunded. This includes items not in their original packaging, used or partially used items, damage to the item such as chips, marks, or dents that have been caused while in the possession of the customer, and missing parts or pieces of any item(s). Any item that our team has deemed unreturnable will not be refunded and the item will be returned back to the customer. Please note in such cases where the item is being returned back, the customer will be invoiced for the added shipping charges.

For hygiene reasons we are unable to offer an exchange or refund on earrings for both our in store and online purchases.

We cannot accept returns on items where the outer protective plastic has been removed. Lamps where the protective plastic has been removed from the shade will not be accepted for a return. 

Warhammer & Jigsaw puzzles: Unfortunately we will not be able to accept a return on any of these items if the outer plastic seal as been removed from the box or opened/damaged in any way. 

Gift cards cannot be refunded or exchanged for cash. 

This does not affect your statutory rights. 

Proof of purchase

To complete your refund, we require a receipt, purchase order number or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.

Sale and clearance items

Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.

Shipping items

In order to return an order, you must contact us first.

Returns can be mailed to: Unit 121A Eyre Square Centre, Galway, Ireland. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found to be used beyond what it takes for you to reasonably inspect it or damaged, then we may reject a refund.

Contacting us

As always, our team is on hand ready to assist you with anything. If you have any questions about this Policy, please contact us.

This document was last updated on July 3, 2023