Returns & Exchanges

 Returns Policy

If you are not 100% satisfied with your purchase, you can return the product and get a full refund, exchange or a Giftworks gift card to the value of the item being returned. You can return a product to us within 7 days of purchasing in store or 14 days of purchasing online. Any product you return must be in the same condition you received it in along with its original packaging and receipt. We cannot offer any refund, exchange or gift card without the original receipt present. Please note that all our items purchased online are opened, pre-checked and re-sealed to ensure the product is not faulty before being shipped.

In Store Returns

In order for a refund to be processed the person named on the card and the card which the purchase was made must be present. If the cardholder and payment card is not present we will then offer the refund on a Giftworks gift card. The refund will be processed on the day the item is returned. The card issuing bank may then take 3-5 working days to credit your account. Please note we are unable to process refunds to your PayPal account at our stores.

Postal Returns

If returning items to us through post we recommend that you use a tracked postal service to return for them item until it reaches us. Once your parcel is received and reviewed it can take 3-5 working days for your refund to be processed from the day we receive your item. The card issuing bank or PayPal may then take a further 3-5 working days to credit your account. Please allow 14 days from the date of return to receive your refund from Giftworks. In the unlikely event that you are not refunded in time, please contact our customer services team on (091) 534900. Your returns should be posted to the following address:                    Giftworks,                                                                                                                                                                                      121A Eyre Square Centre,                                                                                                                                                                Eyre Square,  Galway,                                                                                                                                                                     Ireland

Exclusions

Gift cards cannot be exchanged for cash. This does not affect your statutory rights.

Cooling Off Period

If you have purchased products from the website and if you decide to cancel your order, you must advise us within 14 days, beginning on the day after you received the products. You can email our Customer Service on hello@giftworksstore.com stating your wish to cancel your contract and quoting your order reference number. You can also inform us in writing at the following address: Giftworks, 121A Eyre Square Centre, Eyre Square Galway, Ireland. You will be responsible for any cost incurred or risk in returning products. If you fail to inform us within the 14 day period you will not have a right to cancel the contract and return the products. The does not affect your statutory rights. 

Order Online, In Store Collection

We offer an order online and collect in store service. If an item has been purchased online, you will receive an email when the item is ready for collection in your preferred store. You will have 7 days from the day after you receive the email stating your item is ready for collection to pick up your item. If the item is not collected within the 7 calendar days, a refund will automatically be processed back to the original form of payment. A refund confirmation email will be sent once the refund is processed. When picking up your item, please have your confirmation email with your order number at hand. 

Proof of purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.

Sale and clearance items

Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.

Shipping items

In order to return an order, you must contact us first.

Returns can be mailed to: Unit 121A Eyre Square Centre, Galway, Ireland. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found to us be used beyond what it takes for you to reasonably inspect it or damaged, then we may reject a refund.

Contacting us

If you have any questions about this Policy, please contact us.

This document was last updated on October 9, 2017

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